Privacy Policy | OnTheSport

OnTheSport Technologies Private Limited Website: www.onthesport.in Last Updated: June 1, 2026

At OnTheSport we take your privacy seriously. This policy explains clearly what information we collect, why we collect it, how we protect it, and what rights you have over it.

This document is published in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

COMPANY INFORMATION

Legal Name: OnTheSport Technologies Private Limited GSTIN: 24AAECO2537K1ZF Registered Address: Ahmedabad, Gujarat, India Contact: support@onthesport.in

1. What Information We Collect

We collect information in two ways -information you give us directly and information collected automatically when you use our website.

Information you provide directly

When you engage our services you may provide us with your name, age, phone number, email address, and city. As part of our coaching process we also collect health and fitness information including your sport, training history, current injuries or physical limitations, body measurements, nutrition habits, and progress data shared during your programme. This is collected through our onboarding form, assessment process, and ongoing coaching communications. Where you make a payment we collect the billing details necessary to process your transaction, handled securely through our payment gateway.

Information collected automatically

When you visit www.onthesport.in our website infrastructure automatically records basic technical data such as your IP address, browser type, device, and pages visited. This data does not identify you personally and is used only to maintain the security and operation of our website.

2. How We Use Your Information

We use your information for the following purposes only:

To deliver your personalised coaching, nutrition, and performance programme
To communicate with you about your programme, progress, and account
To process payments and issue GST-compliant invoices
To maintain health and safety records required for responsible service delivery
To improve our services using anonymized and aggregated data only - never individually identifiable information
To share your transformation story or testimonial publicly where you have given us explicit prior written consent
To send you service-related updates and programme communications

We do not use your information for advertising, third-party marketing, or any automated profiling. We will not use your personal information for any purpose beyond what is listed above without first seeking your consent.

3. Health and Fitness Data — Sensitive Personal Data

Your health and fitness information is classified as Sensitive Personal Data under the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, 2011. OnTheSport collects and processes this category of data only with your explicit consent, only for the purpose of delivering your coaching programme, and only by the coaches and staff directly involved in your programme. You may withdraw consent at any time by writing to support@onthesport.in. Please note that withdrawal may prevent us from continuing to deliver your programme.

4. Who We Share Your Information With

We do not sell, rent, or share your personal data with any third party for commercial purposes. Your information is shared only in the following limited circumstances:

With OnTheSport coaches and staff directly involved in your programme, strictly on a need-to-know basis. With our payment gateway provider solely for processing your transactions securely. With regulatory or legal authorities where required under applicable Indian law.

Under no other circumstance will your data be shared with any outside party.

5. How We Keep Your Information Safe

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or misuse. Access to client data is restricted to authorised personnel only. Payment data is processed through encrypted, industry-standard secure payment gateways. In the unlikely event of a data breach that may affect your rights, we will notify you as required under applicable Indian law.

6. How Long We Keep Your Information

We keep your information only for as long as genuinely necessary. Coaching and health data is retained for 5 years after your engagement ends for legal and insurance compliance. Financial and billing records are retained for 7 years as required under Indian tax law. Basic website technical data is retained for 12 months. After the applicable period your data is securely deleted or permanently anonymised.

7. Cookies

Our website may use essential cookies required for the site to function and basic analytics cookies to understand how visitors use our site. Analytics data is anonymised and not linked to individual users. You may disable non-essential cookies through your browser settings at any time.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 you have the following rights in relation to your personal data:

The right to access a summary of the personal data we hold about you. The right to request correction of any inaccurate or incomplete information. The right to request deletion of your data where we are not legally required to retain it. The right to withdraw consent to the processing of your personal data at any time.

To exercise any of these rights write to us at support@onthesport.in with the subject line "Data Rights Request" and we will respond within 30 days.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.

10. Contact

For any questions or concerns about this Privacy Policy or your personal data:

OnTheSport Technologies Private Limited Email: support@onthesport.in

Website: www.onthesport.in Ahmedabad, Gujarat, India GSTIN: 24AAECO2537K1ZF

By using www.onthesport.in or engaging our services you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above.