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TERMS & CONDITIONS

 

 

 

TERMS AND CONDITIONS

OnTheSport Technologies Private Limited Website: www.onthesport.in Last Updated: June 1, 2026 

 

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE OR ENGAGING OUR SERVICES. BY ACCESSING THIS WEBSITE OR PURCHASING ANY SERVICE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

 

This document is an electronic record published in accordance with the Information Technology Act, 2000 and the rules framed thereunder, governing the use of www.onthesport.in and all services offered through it.

 

COMPANY INFORMATION

Legal Name: OnTheSport Technologies Private Limited GSTIN: 24AAECO2537K1ZF Registered Address: Ahmedabad, Gujarat, India Website: www.onthesport.in Contact: support@onthesport.in

 

1. ACCEPTANCE OF TERMS

These Terms and Conditions form a legally binding agreement between you ("User", "Client", "you") and OnTheSport Technologies Private Limited ("OnTheSport", "we", "us", "our") governing your access to and use of this Website and all services offered through it.

By accessing this Website or engaging any of our services, you confirm that you have read and agree to be bound by these Terms in their entirety. If you do not agree, you must stop using this Website immediately.

OnTheSport may update these Terms at any time. The updated version will reflect a revised date at the top of this page. Continued use of this Website after any update constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically.

 

2. DESCRIPTION OF SERVICES

OnTheSport provides the following services through this Website and directly to clients:

  • Sport-specific nutrition consultation and meal planning tailored to individual athletic requirements

  • Strength and conditioning coaching delivered in-person, in group batches, and online

  • Injury prevention protocols, movement screening, and return-to-sport planning

  • Athlete brand management, personal branding, and commercial representation through OTS CONNECT

  • Academy and institutional performance science retainer services

  • Educational content, workshops, and performance coaching resources

All services are intended for general athletic performance and fitness purposes only. OnTheSport reserves the right to modify, suspend, or discontinue any service at any time.

 

3. MEDICAL DISCLAIMER

This is the most important section of these Terms. Read it carefully.

3.1 Not Medical Advice

Everything provided by OnTheSport — including but not limited to nutrition plans, coaching programmes, strength and conditioning content, injury prevention guidance, and any other information delivered through this Website, in person, via WhatsApp, or through any other channel — is provided strictly for general athletic performance and fitness purposes.

Nothing provided by OnTheSport is, or should be treated as:

  • Medical advice of any kind

  • Clinical nutrition or dietetic therapy

  • Physiotherapy or medical rehabilitation

  • A medical diagnosis, prognosis, or clinical assessment

  • A substitute for the advice of a qualified and licensed medical professional

No doctor-patient relationship is created between you and OnTheSport or any of its coaches or employees by virtue of your use of these services. Our coaches are certified fitness and performance professionals — they are not licensed medical practitioners, registered clinical dietitians, or physiotherapists unless explicitly stated otherwise.

3.2 Consult a Doctor Before Starting

Before commencing any programme with OnTheSport, you are strongly advised and it is a condition of service that you consult a qualified medical doctor, particularly if any of the following apply to you:

  • Any cardiovascular condition, high blood pressure, or heart disease

  • Diabetes, hormonal disorders, or metabolic conditions

  • Any musculoskeletal injury, joint condition, or chronic pain

  • Pregnancy, postpartum recovery, or plans to become pregnant

  • An eating disorder or history of disordered eating

  • Current prescription medication of any kind

  • Any surgery in the preceding 12 months

  • Any other condition that may be affected by exercise or dietary change

If you choose to commence a programme without seeking medical clearance, you do so entirely at your own risk and OnTheSport bears no liability for any consequence arising from that decision.

3.3 Non-Disclosure of Medical Information

ONTHESPORT TECHNOLOGIES PRIVATE LIMITED WILL NOT BE HELD LIABLE IN ANY WAY — WHETHER IN CONTRACT, TORT, OR NEGLIGENCE — FOR ANY INJURY, ILLNESS, ADVERSE HEALTH EVENT, COMPLICATION, LOSS, OR HARM ARISING DIRECTLY OR INDIRECTLY FROM:

  • Any pre-existing medical condition, injury, or illness not disclosed during onboarding or at any subsequent point

  • Health information that was false, incomplete, or misleading at the time of registration or at any point during the coaching engagement

  • Failure to disclose a new injury, diagnosis, medication, or health development occurring after the programme has commenced

  • The use or non-disclosure of performance-enhancing substances, anabolic steroids, hormone therapies, weight-loss medications, or any similar substance

  • Choosing to continue participation in an OnTheSport programme against the advice of a medical professional

YOU ACKNOWLEDGE THAT DISCLOSING ALL RELEVANT MEDICAL INFORMATION ACCURATELY AND COMPLETELY IS YOUR SOLE RESPONSIBILITY. ONTHESPORT CANNOT BE HELD RESPONSIBLE FOR OUTCOMES ARISING FROM INFORMATION THAT WAS NOT MADE AVAILABLE TO US.

3.4 Assumption of Risk

Physical exercise and dietary changes carry inherent risks including but not limited to muscle soreness, fatigue, injury, and in rare cases serious adverse health events. By engaging OnTheSport's services you confirm that:

  • You voluntarily assume all inherent risks associated with physical exercise and dietary modification

  • You have disclosed all relevant health information truthfully and completely

  • You understand that individual results vary and OnTheSport does not guarantee specific performance or health outcomes

  • You will stop any session immediately and seek qualified medical attention if you experience pain, dizziness, shortness of breath, chest discomfort, or any other adverse symptom

3.5 Limitation of Medical Liability

To the fullest extent permitted by Indian law, OnTheSport, its directors, coaches, employees, and agents disclaim all liability for any medical outcome, health complication, physical injury, or adverse event arising from your participation in our programmes, except where directly caused by our own gross negligence or wilful misconduct.

 

4. ELIGIBILITY AND AGE REQUIREMENTS

4.1 Age Requirement

You must be 18 years of age or older to independently register for or participate in any OnTheSport service.

If you are under 18 years of age, you may participate only if all of the following conditions are met:

  • A parent or legal guardian has read and accepted these Terms in full on your behalf

  • Explicit prior written consent from the parent or legal guardian has been submitted to OnTheSport at support@onthesport.in before any session commences

  • All health information and the Physical Activity Readiness Questionnaire have been completed and submitted by the parent or legal guardian

  • A parent, legal guardian, or designated responsible adult is present or reachable at all times during in-person sessions

OnTheSport reserves the right to refuse service to any minor where written parental consent has not been received and verified before the first session. The parent or legal guardian assumes full legal responsibility for the minor's participation and accepts all obligations under these Terms on the minor's behalf.

4.2 User Representations

By using this Website you confirm that all information you provide is true, accurate, and complete, that you have the legal capacity to enter into this agreement, and that your use of this Website complies with all applicable laws. If any information you provide is found to be false or misleading, OnTheSport reserves the right to immediately suspend or terminate your access to services.

4.3 User Responsibilities

By engaging OnTheSport's services you agree to:

  • Disclose all medical conditions, injuries, medications, and physical limitations truthfully and completely before starting any programme

  • Notify OnTheSport immediately of any new injury, diagnosis, or health change during your engagement

  • Follow your coach's guidance responsibly and within your own physical capabilities

  • Not share, reproduce, distribute, or commercially use any coaching materials or content provided by OnTheSport

  • Maintain respectful and professional communication with all OnTheSport staff and coaches at all times

 

5. PAYMENTS, BILLING, AND REFUNDS

5.1 Payment Terms

  • All prices are in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated

  • Payment is due within 7 days of the invoice date

  • All payments are processed through secure payment channels using industry-standard encryption

5.2 Refund Policy

  • No refund will be issued once a monthly coaching cycle has commenced

  • Annual prepayment plans are non-refundable and non-transferable under any circumstances

  • Dissatisfaction with personal performance outcomes does not constitute grounds for a refund — OnTheSport delivers the agreed coaching service, not guaranteed results

  • In genuinely unavoidable circumstances such as serious medical emergency supported by documentation, a service credit toward future use may be considered at OnTheSport's sole discretion

  • Any approved credit is non-transferable and cannot be exchanged for cash

5.3 Cancellation Policy

  • Monthly subscriptions may be cancelled with 15 days written notice before the next billing date via WhatsApp or email to support@onthesport.in

  • Cancellations received after a billing cycle has commenced take effect from the following month

  • No mid-cycle cancellation, refund, or credit will be issued under standard circumstances

  • OnTheSport may terminate services immediately and without refund for breach of these Terms, non-payment, or conduct harmful to our staff, clients, or reputation

5.4 Price Changes

OnTheSport reserves the right to revise its prices at any time. Clients on active annual prepayment plans are not affected by price changes during their paid period.

 

6. INTELLECTUAL PROPERTY

All content on this Website and all materials provided to clients — including nutrition plans, coaching programmes, training templates, assessment protocols, written content, videos, graphics, and logos — are the exclusive intellectual property of OnTheSport Technologies Private Limited and are protected under the Copyright Act, 1957 and applicable Indian intellectual property law.

  • Clients receive a limited, personal, non-transferable licence to use materials provided to them solely for their own athletic development

  • Reproducing, distributing, selling, or commercially exploiting any OnTheSport content without prior written permission is strictly prohibited

  • Sharing your personalised programme or coaching materials with any other person or organisation is not permitted

 

7. PROHIBITED CONDUCT

You must not use this Website or our services to:

  • Violate any applicable law or regulation

  • Harvest or collect user data through automated means

  • Attempt unauthorised access to any part of this Website or its systems

  • Upload or transmit malicious code, viruses, or harmful material

  • Impersonate OnTheSport or any of its staff

  • Post or transmit defamatory, fraudulent, or harmful content

  • Use this Website for any commercial purpose without our prior written consent

 

8. DATA PRIVACY AND DPDPA COMPLIANCE

OnTheSport processes your personal and health data in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA). Your health and fitness data is classified as Sensitive Personal Data and is processed only with your explicit consent.

  • Your data is used solely to deliver your coaching programme and meet our legal obligations

  • Your data is never sold or shared with third parties for commercial purposes

  • You may request access to, correction of, or deletion of your personal data by writing to support@onthesport.in

  • Data is retained for 5 years after the end of your engagement for legal and insurance compliance

For our complete Privacy Policy visit www.onthesport.in/privacy-policy.

 

9. THIRD-PARTY SERVICES

This Website may contain links to third-party platforms including payment gateways and scheduling tools. These are provided for convenience only. OnTheSport does not endorse or assume responsibility for any third-party content, privacy practices, or terms of service. Your use of third-party services is governed entirely by their own terms and OnTheSport bears no liability for any outcome arising from such use.

 

10. DISCLAIMER

This Website and its content are provided on an as-is and as-available basis. OnTheSport makes no warranty, express or implied, regarding the accuracy, completeness, or fitness for purpose of any content on this Website. OnTheSport shall not be liable for any errors, inaccuracies, interruptions, or unavailability of this Website or its content.

 

11. LIMITATION OF LIABILITY

To the maximum extent permitted by Indian law, OnTheSport Technologies Private Limited, its directors, employees, coaches, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or this Website, including loss of income, opportunity, or athletic performance.

Where liability cannot be excluded by law, OnTheSport's total liability to any client shall not exceed the total fees paid by that client in the 3 months preceding the event giving rise to the claim.

 

12. INDEMNIFICATION

You agree to indemnify and hold harmless OnTheSport Technologies Private Limited, its directors, employees, coaches, and agents from any claim, loss, liability, cost, or expense — including legal fees — arising from your breach of these Terms, your violation of any applicable law, your provision of false or incomplete health information, or your misuse of our services or intellectual property.

 

13. TESTIMONIALS AND RESULTS DISCLAIMER

Results and transformation stories featured on this Website represent individual client experiences. Outcomes vary significantly based on fitness level, programme adherence, diet, lifestyle, genetics, sleep, and other personal factors. OnTheSport does not guarantee that any user will achieve the same or similar results. All testimonials are published with the explicit written consent of the individuals concerned.

 

14. ELECTRONIC COMMUNICATIONS

By using this Website and our services, you consent to receiving electronic communications from OnTheSport via email, WhatsApp, and other digital channels. You agree that communications provided electronically satisfy any legal requirement that such communication be in writing under applicable Indian law.

 

15. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

In the event of a dispute, both parties agree to first attempt resolution directly through written communication to support@onthesport.in. If not resolved within 30 days, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Ahmedabad and proceedings conducted in English, before any recourse to litigation.

Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

Any cause of action arising from your use of our services must be initiated within 30 days of when the cause of action arises, failing which it shall be permanently barred.

 

16. MODIFICATIONS

OnTheSport reserves the right to modify, suspend, or discontinue any part of this Website or its services at any time without prior notice. We shall not be liable for any inconvenience or loss arising from any such modification, suspension, or discontinuance.

 

17. SEVERABILITY AND ENTIRE AGREEMENT

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. These Terms, together with our Privacy Policy and any executed Client Service Agreement, constitute the entire agreement between you and OnTheSport regarding the use of this Website and our services.

 

18. CONTACT

OnTheSport Technologies Private Limited Email: support@onthesport.in Website: www.onthesport.in Ahmedabad, Gujarat, India  | GSTIN: 24AAECO2537K1ZF

 

By using www.onthesport.in or engaging OnTheSport's services, you confirm that you have read, understood, and agree to these Terms and Conditions in their entirety.

OnTheSport Technologies Private Limited © 2026. All rights reserved.

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